See What Our Customers Have to Say

5/4/2020 (Permalink)

Customers Water Loss

Have you ever experienced a disaster in your home such as fire or smoke damage, flooding and water damage, discovering mold, or even have a bat infestation in your attic?  You might wonder who among all the restoration and cleanup companies to call. Dave and Suzie McGuire started their SERVPRO franchise in 1990 and have 30 years of experience, highly trained certified technicians, 24-hour emergency service, are locally owned and operated, and are a trusted leader in the restoration industry. Since their beginnings, the McGuires, through both hard work and building trust with the communities they serve, have grown from one territory to four territories covering 13 counties. Don’t believe SERVPRO is the best? Check out these testimonials left by some of our customers!

“SERVPRO recently cleaned my parent’s home when they were getting ready to sell.  The carpet was well worn with many stains, but my parents did not want to replace the carpet just to sell the condo. SERVPRO came in and did an amazing job making the carpet look almost good as new!  My parents were extremely pleased because the cost of cleaning the carpet was considerably less than replacing it.  Thank you SERVPRO.” - Strange (Piatt/DeWitt)

“We had a large water damage that resulted in having to gut most of our home.  The staff from SERVPRO was so great.  They were the 1^st people to come in and make us feel like everything would be ok.  Our personal belongings were treated with care and each step of the process was explained along the way.  Thank you for giving us some peace during a very hectic time in our lives!  - Poggendorf (Champaign/Urbana)

“My Aunt lives down in Weldon on the family owned farm a little over two hours from me.  Over this really cold winter her pipes burst and her house experienced a ton of flooding.  Being so far away I needed someone I could trust to help her with this mess.  I called SERVPRO and from the moment someone answered the phone they assured me everything was ok.  They sent a crew out and were able to clean up the disaster the bursting pipes made.  I couldn’t believe that they were able to save so many heirlooms that have been in the family for over a century.  My Aunt felt so comfortable and they were really sweet to her helping to ease her anxiety.  I can’t recommend this company enough.  Thank you for taking such great care of my Aunt and restoring her belongings.” - Schmidt (Piatt/DeWitt)

“In May of last year we had a house fire which caused serious damage to our home.  SERVPRO secured the property immediately and then handled the clean up and the reconstruction.  8 months later we were back in our home which was beautifully restored and actually looked better than it had before the fire!  There was a few early problems with the contents, but SERVPRO stepped up and made things right.  The cleaning people were kind, supportive and professional during a difficult time and the construction people are amazing.  Our house is 100 plus years old and they recreated details that matched it’s age and style.  They are artists!  The slogan “Like it never even happened,” isn’t exactly right… More like “better than before it happened!”  Thanks SERVPRO team!! - Lake (Champaign)

“After having two other companies come to our house for water damage in our first floor ceiling, they deemed it necessary to tear out/put holes into the ceiling to dry the drywall and then have it repaired and repainted.  All in all… both companies gave us estimates of $1,500-$2,000.  Travis of SERVPRO came out and gave us an honest and more thorough check of our issue.  He was the only one (of the 3) to go upstairs to check a couple rooms (since that was the known source of the water coming into the ceiling).  After looking at everything, he gave us a more honest and ethical solution to our issue.  I couldn’t be more appreciative of his honest estimate and the professional integrity he showed my wife and I.  He went above and beyond to give us piece of mind that the issue was going to be taken care of and resolved.  We couldn’t say enough good things about this experience.  We will definitely be using SERVPRO for any other future needs and services.” - Mast (Urbana)

Should you find your home in need of a restoration and clean-up company do yourself a favor and call SERVPRO today!  Call 217-935-2992 and speak with one of our friendly staff today!