What our Customers say...


When asked what recommendations John had to help the SERVPRO franchise, he said "None! you were terrific!" He also mentioned that "the staff was wonderful!"

I truly appreciate Taylor's assistance. He had a great personality and put the homeowner at ease. He was very reassuring that SERVPRO will take care of everything and not to worry. The homeowner was going on vacation and really needed to have someone she could trust to finish this out, and Taylor did just that. Thank You very much.

Kisaca deserves a raise. She is one of the Best Workers I have ever witnessed, I could not have made it through this disaster without her! Kisaca was the BEST!

No recommendation on improvements. SERVPRO did a great job!

Thank You for all your services. Great work SERVPRO!

Travis was outstanding in terms of customer service and professionally representing SERVPRO!

Good service, and friendly people to work with! Thank You SERVPRO!

Very pleased with everyone and their hard work. Thank You SERVPRO!

Excellent service. Everyone made a stressful situation into something just the opposite of that. Thank You SERVPRO!

Your guys, they are great!

Great communication and response time. Took charge and found the crews I needed immediately.

The ladies did a great job, were very pleasant, appreciate them so much. Thank You SERVPRO!

Brittany was fabulous, as were all her assistants. Thank You SERVPRO!

I am very satisfied with everything they did for me.

Everyone was great and very willing to help. They helped make this horrible process less of a headache. I really appreciate all of their work. 

GREAT group to work with, including the subcontractors. 

On behalf of Jeremy Lamb and the members of CIRPP,  we would like to thank you and your staff for your generosity in sponsoring and hosting last night's CIRPP After Hours event.  The food and prizes were fabulous!  Your staff was wonderful to interact with (and Molly too).  Please accept our heartfelt thanks!  We hope you gain business from our members and the people they recommend your business to (we don't wish for any natural disasters, though)!

I can not thank SERVPRO enough for helping my aunt through a terrible experience.  Over the cold winter, her pipes burst and the family-owned farm that has been around for generations flooded.  I live over two hours away, and having a company answer my call really early on a weekend and assure me everything would be ok was amazing.  They sent a crew out right away and to my surprise, they were able to save family heirlooms that have been around for over a century.  They were so kind to my aunt and kept her informed about the steps they were taking.  This company saved my aunts home and preserved the priceless belongings.  I hope you don't experience a disaster, but if you do, SERVPRO will definitely make things better.  Like the commercials say, "Like it never even happened."

My aunt lives down in Weldon on the family-owned farm a little over two hours from me. Over this really cold winter, her pipes burst and her house experienced a ton of flooding. Being so far away I needed someone I could trust to help her with this mess. I called SERVPRO and from the moment someone answered the phone they assured me everything would be ok. They sent a crew out and were able to clean up the disaster the bursting pipes made. I couldn’t believe that they were able to save so many heirlooms that have been in the family for over a century. My aunt felt so comfortable and they were really sweet to her helping ease her anxiety. I can’t recommend this company enough. Thank you for taking such great care of my aunt and restoring her belongings

We have an older remodeled house and had switched to GeoThermal several years ago.   Every morning there was a slight coating of dust from the ducts not being cleaned.  Talked to Michael with SERVPRO and he discussed solutions for my problem.  SERVPRO came out and cleaned my ducts and not only has this drastically cut down on the dust, but this has cut down on the allergy medicine I was taking.  The man they sent out to clean the ducts, Dave, was very polite and took care of all our concerns.  We would definitely use SERVPRO again!!!

In May of last year, we had a house fire which caused serious damage to our home. SERVPRO secured the property immediately and then handled the cleanup and the reconstruction. 8 months later we were back in our home which was beautifully restored and actually looked better than it had before the fire! There were a few early problems with the contents but SERVPRO stepped up and made things right. The cleaning people are kind, supportive and professional during a difficult time and the construction people are amazing. Our house is 100 plus years old and they recreated details that matched its age and style. They are artists! The slogan "Like it never even happened." isn't exactly right... More like better than before it happened! Thanks SERVPRO team!!

I highly recommend SERVPRO. You won't find a better more qualified team of professionals anywhere that will take better care of you in the event of a fire or water loss. They show up, treat you with respect and kindness and get the job done. So, if the unexpected happens to you...give them a call!

Taylor Duitsman with SERVPRO of Champaign/Urbana came out and gave us an estimate for a tough clean-up job. We also had another company give one that was not just higher, but also seemed out of line and "overkill" for the job. Their representative was ok but didn't seem as knowledgeable and honest. Taylor was friendly, professional and courteous and we felt confident about what he said would be needed. The job was done quickly and the results were great! All of their staff were a pleasure to work with and if we ever need such services again, we will definitely use SERVPRO of Champaign/Urbana!

The process was great from soup to nuts! Erich did amazing work and was wonderful to work with. We loved our clean-up crew. 

Fast, reliable, and dedicated staff at SERVPRO of Champaign/Urbana. Willing to go above and beyond for any customer, and ready to answer any questions or concerns a customer may have. Check them out if you have any water or fire damage, they will take good care of you from start to finish.

After having two other companies come to our house for water damage in our first-floor ceiling, they deemed it necessary to tear out/put holes into the ceiling to dry out the drywall and then have it repaired and painted. All in all...both companies gave us estimates of $1,500-$2,000. Travis of SERVPRO came out and gave us an honest and more thorough check of our issue. He was the only one (of the 3) to go upstairs to check a couple rooms (since that was the known source of the water coming into the ceiling). After looking at everything, he gave us a more honest and ethical solution to our issue. I couldn't be more appreciative of his honest estimate and the professional integrity he showed my wife and I. He went above and beyond to give us peace of mind that the issue was going to be taken care and resolved. We couldn't say enough good things about this experience. We will definitely be using SERVPRO for any other future needs and services.

They have been absolutely amazing. They showed up within the hour of being called. The crew is wonderful they walk you through what they are doing and reassure you that everything is gonna be okay. Thank You to them all!

Travis was outstanding in terms of customer service and professionally representing SERVPRO!

Everything was great. Thanks!

I liked that they talked nice to me. I would have them again.

Service was excellent. Travis was great and very helpful.

"We are very thankful for your prompt and professional service, taking care of our flooded basement. The crew that took all the carpets out were very hard working. Currently there are 20 space heater and 3 dehumidifiers working to dry the space. I wanted to take this opportunity to thank you and your coworkers on my own behalf and my wife’s."

Ali e-mailed these comments to our marketing manager because he wanted the crew to know "what an excellent job they did.

This is the 3rd time that I have had to use SERVPRO due to my basement flooding...and all 3 times they took care of me and took all the worry out of my situation There is always a "best" in the industry (best mechanic, best doctor) and SERVPRO is the BEST when it comes to restoration. Your production staff does quality work, you have quality people and Jeff is on top of his game.

Sifting through the tornado debris was devastating, but having SERVPRO employees there to help me sort, pack up, clean and store my keepsakes until my new house is finished is such a relief. They had answers to all my questions and it was comforting to have SERVPRO be a part of the storm clean up process. Over and over again, they would remind me, "We'll take care of it!"

Everything was great from the crew to the work that was done!

Phil and Jordan did a great job. We are happy with the work.

The crew was very courteous and prompt!

The carpets look great! The crew was wonderful and everything was done as requested.

Mike and Brad did a superb job- and the work of 5 guys! Mike is a real people person, especially in a time of tragedy.

I especially appreciate their timely service, especially during this harsh weather.

You guys were great to work with.

James is very professional and knowledgeable regarding cleaning carpets. I was very satisfied with his performance and professionalism. I will ask for him when I need my carpets cleaned again, and will refer him to friends & family.

Thank you. SERVPRO did an excellent job of handling this for us, especially at the franchise level. We will certainly do business again in any of the service categories that SERVPRO offers for needs that arise on our national portfolio.

I'm on the board at Crisis Nursery. I appreciate SERVPRO'S quick response to them yesterday after the sprinkler system malfunctioned.

Very professional, James and Damon did a good job!

My cousin's house in Rantoul caught fire last Friday. I wanted to let you know that they were very happy and impressed with the service they received from SERVPRO. They said "you were top notch" and could not have been more pleased. Job well done.

Will definitely use again for floor cleaning!

Words cannot express the great job your crew did in cleaning up the horrible mess we had in our lower level. Please do not take the following statement in the wrong context- I hope we do not have to use again..however, if we do, I am certain we would receive the same great service.

I just checked the job today. The carpets look awesome! James was very personable and did a super job!

James has been outstanding, he has gone above and beyond on this project!

I just wanted to send you a email and let you know how impressed I was with the work, and what great employees you had on the job. Bobby and the crew where very helpful and polite and did fantastic job better than I ever expected. Once again tell Bobby thanks and great work for me . Thanks so much it was like walking into a new kitchen

We so appreciate all of your hard work~ especially Aric and Bonnie's. We are truly comforted to know that SERVPRO is available when we need assistance. We will certainly recommend you to others.

Strangely enough, a car crashed into our house and SERVPRO came to clean up the glass. Thanks!

Very happy with the work!